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Anyone can apply for services online
The problem
The problem
People experiencing language, literacy and digital challenges are denied services because they can not overcome process hurdles to apply for services e.g. education, jobs or finances
To achieve a future where no-one is needlessly left behind, we're empowering organisations to complete tasks and seamlessly connect consumers to services.
North Star
North Star
Sustainably inclusive applications for services
Sustainably inclusive applications for services
Key success indicator
Key success indicator
Total applications an organisation submits on behalf of a consumer
Input metrics
Input metrics
Time taken between an invite to sign up and completing tasks on the first application
Number of templates people tailor
Number of front line customer service officers onboarded
Number of automated referrals sent
Values
Values
For our social enterprise to empower organisations to help people relocate overseas, we will
Positively impact people
Positively impact people
Brand goals
Brand goals
When interacting with us, people feel
Inspired because we make it easy
Achievement because we are supportive and helpful
Peace of mind because we are trustworthy
When working with customers, our brands are:
When working with suppliers, our brand is:
IT Gems
IT Gems
HDLD Pty Ltd trading as IT Gems
Australian Business Number (ABN): 89 166 641 087
Shaping solutions
Shaping solutions
Key principles in how we work
Key principles in how we work
We listen to diverse stakeholders to understand challenges
Our accessible, inclusive solutions are co-designed with stakeholders
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